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Service Center | Customer Support

To ensure the availability of automatic machines (and lines) XENON offers the full service scheme from one single source.

Telephone Support

  • Fault analysis in case of malfunction
  • Monday - Friday from 8:00 a.m. to 5:00 p.m.
  • Support by service technician

Remote Diagnostics / Remote Maintenance

  • Remote access via VPN
  • Software modifications via remote access
  • Development of customized remote accesses

Periodic Maintenance

  • Current state analysis
  • Control of performance parameters
  • Identification of preventive maintenance actions

Repair / Maintenance

  • Immediate repair in case of malfunction
  • Scheduled replacement of wear parts

Spare Parts Management

  • Creation of spare and wear parts packages
  • Sale of spare parts

Machine Upgrading

  • Adding of new product types
  • Process-specific upgrades
  • Retrofitting of XENON lines

Machine Relocation

  • Disassembly and reassembly of XENON lines
  • Packaging and transport

Extended Support

  • 24/7 Service Hotline
  • On-site Service with short reaction time in case of machine breakdown

SERVICE HOTLINE

Contact
Phone +49 351 40209-888
service@xenon-automation.com

Service Hours
Mo - Fr, 08:00 - 17:00

SERVICE MANAGER

Mr Jörg Stelzner
Phone +49 351 40209-801
Fax +49 351 40209-809
joerg.stelzner@xenon-automation.com

First Aid

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